CorporateGovernance
NERO GROUP is committed to maximizing stakeholder value through transparent management and accountable decision-making. Our board-centered governance framework drives sustainable growth across all business divisions.
Board-Centered Governance Framework
NERO GROUP operates a clear governance structure with the Board of Directors as the highest decision-making body. The Board oversees management strategy and execution, fulfilling its responsibility to protect the long-term value of shareholders and stakeholders. Audit committees and specialized committees reinforce transparency and accountability.
Transparency
All management activities and financial information are disclosed transparently, with stakeholder trust as the highest priority.
Accountability
The Board and management hold clear roles and responsibilities, fulfilling their duty to explain the decision-making process.
Fairness
All stakeholders including shareholders are treated fairly, with minority shareholder rights protected.
Sustainability
Long-term corporate value and ESG management are embedded as core elements of governance, beyond short-term performance.
Compliance and Ethical Standards
NERO GROUP upholds the highest ethical standards and strict regulatory compliance across all business activities. Employees operate with integrity and transparency under our code of ethics, while anti-corruption and internal control frameworks proactively prevent risks.
All employees embrace integrity, fairness, and transparency as core values, proactively disclosing and managing conflicts of interest.
As a Ministry of Health and Welfare registered entity, we rigorously comply with healthcare, data privacy, and trade regulations, responding swiftly to legal changes.
Bribery, corruption, and fraudulent practices in both public and private sectors are strictly prohibited under a zero-tolerance policy.
Regular internal audits and risk assessments verify operational integrity, with improvement actions implemented promptly.
Customer and partner personal and health information is protected at the highest level, with full compliance to GDPR and domestic privacy laws.
Fair competition is ensured in all dealings with partners and suppliers, with exclusion of monopolistic practices or unfair contracts.
Partner Selection and Fair Trade
NERO GROUP evaluates and selects all partners and suppliers based on fair and transparent criteria. We build long-term partnerships founded on mutual growth, maintaining trust through transparent contracts and mutual respect.
Qualification Review
Partners are assessed across legal qualification, financial soundness, and professional competency. Cooperation is restricted when minimum standards are not met.
Fair Selection
All partner selection processes follow objective and verifiable criteria, with strict prohibition of preferential treatment toward any specific vendor.
Mutual Growth
Long-term partnership value is prioritized over short-term gains, with a mutual growth structure that supports the development and advancement of our partners.
Transparent Contracts
Contract terms, fee structures, and payment schedules are clearly defined, with systems in place to prevent arbitrary changes during the engagement.
Periodic Evaluation
Partner performance and compliance adherence are regularly evaluated, with specific feedback and support provided when improvement is needed.
Quality Management and Operational Standards
All NERO GROUP business divisions adhere to clear operational principles and quality standards. We deliver top-tier results through customer-centric service design, safe processes, and continuous improvement.
Customer First
All decision-making and process design prioritize the end customer experience, with systematic feedback collection and integration.
Quality Management
A quality management system aligned with ISO standards is operated, with process-specific KPIs set and monitored in real time.
Risk Management
A comprehensive framework identifies, assesses, and mitigates operational risks, with emergency response plans regularly reviewed and updated.
Safety and Health
The safety and health of customers, partners, and employees are paramount, with strict adherence to safety protocols in medical and aesthetic services.
Continuous Improvement
Continuous improvement activities based on the PDCA cycle enhance operational efficiency and drive the development of innovative services.
Reports and Public Disclosures
NERO GROUP regularly publishes ESG reports, annual reports, and other disclosure materials to ensure sustainability and transparency. We provide stakeholders with comprehensive information to understand our non-financial performance and governance status.
2025 ESG Report
A comprehensive report covering environmental, social, and governance performance and goals.
2025 Annual Report
A comprehensive annual report summarizing business overview, financial status, key achievements, and future strategy.
Sustainability Report
An in-depth analysis of sustainable business models, social impact, and partnership ecosystems.
Code of Ethics & Compliance Guide
Ethical conduct standards and regulatory compliance guidelines for employees and partners.
Global Partnership & Business Cooperation Inquiry
Inquiries reviewed and responded within 2 business days.